Read the job descriptions below, and use the APPLY NOW button to submit your application.
We typically post in April for Summer/Fall openings, and October for Spring openings.
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Student Technician
Graduate Assistant - APPLY NOW FOR FALL 2023!
Student Technician
Our Student Technicians could work in the Call Center, Open-Access Computer Labs, or with our Client Services team installing and fixing campus hardware. Each of these areas have a special support focus, but they all have the same requirements and responsibilities.
Responsibilities:
- Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person
- Providing top-notch customer service and technology support for University students, faculty, and staff
- Tracking all support work done in the IT work management system and documenting full details of support interactions
- Creating and following technical guides and process documentation
- Working on special projects and performing other duties as assigned
Work Requirements
- Meet Student Employment qualifications
- A minimum of 15 hours weekly, which could include evenings and weekends
- Be punctual and reliable in attendance
- Maintain a positive attitude and customer empathy
- Represent Computer Services in a professional manner
What makes a good User Support Student Technician:
- Strong customer service skills
- Strong written and verbal communications skills
- Ability to gain technical knowledge of campus supported software and systems
- Ability to gain skills in technical and process documentation
- Preference will be given to students with at least two years remaining in their degree
program
GRADUATE ASSISTANT
Our Graduate Assistants could work in the Call Center, Open-Access Computer Labs, or with our Client Services team installing and fixing campus hardware. Each of these areas have a special support focus, but they all have the same basic responsibilities.
Responsibilities:
- Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person
- Providing top-notch customer service and technology support for University students, faculty, and staff
- Tracking all support work done in the IT work management system and documenting full details of support interactions
- Creating and following technical guides and process documentation
- Working on special projects and performing other duties as assigned
In addition, our GAs:
- Assist with the leadership and supervision of student technicians
- Assist with providing effective day-to-day operation for User Support services
- Provide communication, support, and consultation to User Support full-time staff.
Work Requirements:
- Meet Graduate Assistant qualifications
- 20 hours weekly, which could include evenings and weekends
- Be punctual and reliable in attendance
- Maintain a positive attitude and customer empathy
- Represent Computer Services in a professional manner
What makes a good User Support Graduate Assistant:
- Excellent leadership and management skills
- Excellent customer service skills
- Excellent written and verbal communications skills
- Excellent technical troubleshooting skills
- Excellent technical and process documentation skills
- Preference will be given to students with two years remaining in their degree program