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Read the job descriptions below. If hiring is open, you will see an APPLY NOW button to submit your application. 

We typically post in April for Summer/Fall openings, and October for Spring openings.

Student Technician

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Our Student Technicians help customers in the Call Center and Open-Access Computer Labs, or with our Client Services team installing and fixing campus hardware. 

Responsibilities: 

  • Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person
  • Providing top-notch customer service and technology support for University students, faculty, and staff
  • Tracking all support work done in the IT work management system and documenting full details of support interactions
  • Creating and following technical guides and process documentation
  • Working on special projects and performing other duties as assigned

 Work Requirements 

  • Meet Student Employment qualifications  
  • Must be able to work approximately 15 hours per week
  • Must be able to work at least one weekend per month
  • Be punctual and reliable in attendance
  • Maintain a positive attitude and customer empathy
  • Represent Computer Services in a professional manner

 What makes a good User Support Student Technician: 

  • Strong customer service skills
  • Strong written and verbal communications skills
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain skills in technical and process documentation
  • At least one semester of experience with Missouri State systems as a registered student
  • Preference will be given to students with at least two years remaining in their degree program

GRADUATE ASSISTANT

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Our Graduate Assistants could work in the Call Center, Open-Access Computer Labs, or with our Client Services team installing and fixing campus hardware. Each of these areas have a special support focus, but they all have the same basic responsibilities. 

 Responsibilities: 

  • Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person 
  • Providing top-notch customer service and technology support for University students, faculty, and staff 
  • Tracking all support work done in the IT work management system and documenting full details of support interactions 
  • Creating and following technical guides and process documentation
  • Working on special projects and performing other duties as assigned 

 In addition, our GAs: 

  • Assist with the leadership and supervision of student technicians 
  • Assist with providing effective day-to-day operation for User Support services
  • Provide communication, support, and consultation to User Support full-time staff. 

Work Requirements: 

  • Meet Graduate Assistant qualifications
  • 20 hours weekly, which could include evenings and weekends
  • Be punctual and reliable in attendance 
  • Maintain a positive attitude and customer empathy
  • Represent Computer Services in a professional manner 

 What makes a good User Support Graduate Assistant: 

  • Excellent leadership and management skills 
  • Excellent customer service skills 
  • Excellent written and verbal communications skills 
  • Excellent technical troubleshooting skills 
  • Excellent technical and process documentation skills
  • Preference will be given to  students with two years remaining in their degree program