Work With Us!
Now accepting Graduate Assistantship applications
for Summer/Fall 2024
Apply below by April 14, 2024!
Read the job descriptions below. If hiring is open, you will see an APPLY NOW button
to submit your application.
We typically post in April for Summer/Fall openings, and October for Spring openings.
Student Technician
APPLications closed
Our Student Technicians help customers in the Call Center and Open-Access Computer
Labs, or with our Client Services team installing and fixing campus hardware.
Responsibilities:
- Identifying and resolving customer issues with software, university systems, computers,
mobile devices, peripherals, network connections, and printers via phone, chat, remote
support, and in-person
- Providing top-notch customer service and technology support for University students,
faculty, and staff
- Tracking all support work done in the IT work management system and documenting full
details of support interactions
- Creating and following technical guides and process documentation
- Working on special projects and performing other duties as assigned
Work Requirements
- Meet Student Employment qualifications
- Must be able to work approximately 15 hours per week
- Must be able to work at least one weekend per month
- Be punctual and reliable in attendance
- Maintain a positive attitude and customer empathy
- Represent Computer Services in a professional manner
What makes a good User Support Student Technician:
- Strong customer service skills
- Strong written and verbal communications skills
- Ability to gain technical knowledge of campus supported software and systems
- Ability to gain skills in technical and process documentation
- At least one semester of experience with Missouri State systems as a registered student
- Preference will be given to students with at least two years remaining in their degree
program
GRADUATE ASSISTANT
APPLY NOW
Our Graduate Assistants could work in the Call Center, Open-Access Computer Labs,
or with our Client Services team installing and fixing campus hardware. Each of these
areas have a special support focus, but they all have the same basic responsibilities.
Responsibilities:
- Identifying and resolving customer issues with software, university systems, computers,
mobile devices, peripherals, network connections, and printers via phone, chat, remote
support, and in-person
- Providing top-notch customer service and technology support for University students,
faculty, and staff
- Tracking all support work done in the IT work management system and documenting full
details of support interactions
- Creating and following technical guides and process documentation
- Working on special projects and performing other duties as assigned
In addition, our GAs:
- Assist with the leadership and supervision of student technicians
- Assist with providing effective day-to-day operation for User Support services
- Provide communication, support, and consultation to User Support full-time staff.
Work Requirements:
- Meet Graduate Assistant qualifications
- 20 hours weekly, which could include evenings and weekends
- Be punctual and reliable in attendance
- Maintain a positive attitude and customer empathy
- Represent Computer Services in a professional manner
What makes a good User Support Graduate Assistant:
- Excellent leadership and management skills
- Excellent customer service skills
- Excellent written and verbal communications skills
- Excellent technical troubleshooting skills
- Excellent technical and process documentation skills
- Preference will be given to students with two years remaining in their degree program