Welcome to the Computer Services Help Desk!
Here you'll find useful and timely information regarding information technology on campus. The Quick Links areas on this page may answer many of your questions without you having to place a call to the Computer Services Help Desk. In any event, we're here to help.
Important Messages
- June 16, 2009
The Java vulnerability on Mac OS X reported here in May has been patched. The update is available through Software Update, accessible through the Apple menu at the top left of the Mac OS X screen. As a reminder, this does not apply to Microsoft Windows or Linux, which have been protected against this vulnerability for quite some time.
- June 15, 2009
A Microsoft Windows update is causing Microsoft Outlook to re-download all email messages after the mandatory computer reboot. Please be advised that this is not a virus or anything malicious–the re-caching of messages is just part of the process.
- May 20, 2009
In light of a severe Java vulnerability in Mac OS X, we recommend that Mac users disable Java. Because this vulnerability exploits Java, it works on all operating systems and all web browsers, but both Microsoft Windows and Linux have patched the vulnerability. Apple remains unpatched and therefore additional security measures are necessary.
For more information on how to disable Java, visit the Experts Documentation Wiki article Disable Java in Web Browser. If you need Java for your work–for instance, Java is required by Internet Native Banner (INB)–we recommend you install Mozilla Firefox and the NoScript plugin. Instructions for this can be found in the wiki article Firefox and NoScript.
Ask the Experts!
Whether you need help filing a requisition in Banner Finance or you just have a question about changing your password, you'll find the answer on the Experts Documentation Wiki. Browse, comment, or subscribe to keep up with the ever-changing face of Missouri State University's unified knowledge repository, and don't forget that you can login to create or edit pages and become an expert yourself!
Losing the Wires
More people than ever are using their wireless laptops to improve productivity or just find a more comfortable spot to study. For information on how to connect to Missouri State University's wireless network, see our wireless setup guides.
Contact Us
The Computer Services Help Desk is located in Cheek Hall 150 at the east entrance of the Cheek Lab. The Computer Services Help Desk is staffed with both full-time IT Specialists and student workers Monday through Friday, 8:00 a.m. to 5:00 p.m.. You are welcome to call the Computer Services Help Desk at 417-836-5891 or drop by in person for assistance.
The Computer Services Help Desk is available to all faculty and staff. Students living on campus should call the ResNet Help Desk at 417-836-6100. Students living off campus should contact the Computer Services Open-Access Labs at 417-836-6327.