BearPrint Refunds

Blackboard will be down while procedures recommended by Blackboard support to resolve the ActiveMQ issues that are impacting the My Grades tool. It is estimated that the process will take two hours to complete.. We will continue to post updates as the become available.

See Current Status for updates on system status and scheduled maintenance.
Follow Computer Services Help Desk updates on Facebook and Twitter.

If you attempt to print to a BearPrint printer and something goes wrong with the print job, you may be eligible for a refund of the amount charged for the print job. Not every instance will qualify for a refund, but please speak with a Lab Assistant in any of the Open-Access Computer Labs about your print job and they will make a report to a supervisor. Refund requests need to be made within 48 hours of when the print job occurred.

May Qualify for a Refund

Whenever you don't get a printout and either no resources are used or the printout is unusable, we'll be happy to issue a refund. Examples of this would be:

  • Your print job simply never printed, but still shows in your transaction history.
  • The printer was out of toner, so the pages were completely unreadable.
  • The printer jammed in such a way that the paper was mangled and thus illegible.

Does Not Qualify for a Refund

If either the printout is fine or the resources were still used to create usable printouts, a refund cannot be issued—the paper and toner was still used and still has to be paid for. Examples of this would be:

  • You accidentally sent black and white documents to the color printer, or vice versa.
  • Someone else picked up your print job.
  • The print is not pristine but is still readable.
  • You accidentally printed multiple copies.
  • You forget to log off a computer and someone else prints from your allotment.

Refunds are given at the discretion of a Supervisor and are processed within one week. For more information, please contact the Help Desk.

See our Spring Semester Hours here.

Please do not include any sensitive information such as your PIN or passwords in correspondence.