Student Employment and Learning Opportunities

Want to work for the Help Desk?

If you enjoy working with people and want to work in an environment where you will get to help others while gaining valuable experience and skills, you might be a great fit for the Computer Services Help Desk. The Computer Services Help Desk has a variety of opportunities for students to gain work experience with flexible hours, technical training, and a professional, enjoyable atmosphere. 

The basics:

The Computer Services Help Desk has been voted as the "Best of MSU"' for Best On-Campus Service since 2012! To accomplish this honor, we have a great team of approximately 40-50 student employees working with us each semester with positions that fit different skill sets and interests. 

We hire both undergraduate Student Assistants and Graduate Assistants and, although some positions are more technical than others, no degree program or field is preferred over others. You do not need to be Computer Science major to apply! Most importantly, we are looking for applicants who are service oriented, interested in working with people, and who value learning and technology.

Applicants must be eligible for employment with Missouri State University and available to work for two or more semesters. Student employees are also expected to work a minimum of six to eight hours and maximum of twenty hours per week for most positions. 

All of our student employees are expected to be:

  • Eligible for employment (compliant with Student Employment or Graduate College, and Human Resources policies) 
  • Able to communicate effectively with coworkers, supervisors, and customers 
  • Punctual and reliable in attendance 
  • Able to provide excellent customer service
  • Able to work independently as well as collaboratively 
  • Willing to learn new technical concepts and perform complex tasks 
  • Able to maintain confidentiality with protected personal information
  • Able to maintain a positive attitude and customer empathy
  • Interested in representing the Computer Services Help Desk in a professional manner

Help Desk Student Employee Positions and Qualifications

Student Assistant openings are posted on jobs.missouristate.edu, and Graduate Assistant positions are posted with Graduate Assistant Openings site. 

Job descriptions and hiring manager contact information can be found below.

User Support
Student Technician Positions
User Support
Graduate Assistant Positions
User Support Student Technician - Communications and Outreach User Support Graduate Assistant - Communications and Outreach
User Support Student Technician - Field Services
User Supprt Graduate Assistant - Field Services
User Support Student Techician User Supprt Graduate Assistant - Lab and Facility Operations
User Suppport Student Technician - Learning and Knowledge Management User Supprt Graduate Assistant - Learning and Knowledge Management
User Support Student Technican - Service Center User SupprtGraduate Assistant - Service Center
User Support Student Technician - Service Infrastructure User Supprt Graduate Assistant - Service Infrastructure
User Support Student Technican - Student Computing User Supprt Graduate Assistant - Student Computing

 


Help Desk Student Employment Job Descriptions


User Support Student Technician

Help Desk Student Assistants report to the Service Center team lead within User Support. 

Responsibilities:

  • Providing effective day-to-day operation and support for User Support's Open-Access Computer Labs and Call Center
  • Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, live chat, and in-person
  • Providing top-notch technology support for all University Students, Faculty, and Staff
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing remote desktop support for Faculty and Staff via a remote support appliance
  • Providing walk-up support for students on a wide variety of technology issues
  • Performing other duties as assigned

Qualifications:

  • Excellent customer service skills
  • Strong written and verbal communications skills
  • Working knowledge of desktop and laptop platforms (Windows, Mac) and related software
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain troubleshooting skills
  • Ability to gain skills in process documentation 
  • Meet Help Desk Student Employee eligibilitiy requirements 

See current opening at https://jobs.missouristate.edu/postings/21132


 

User Support Student Technician - Communications and Outreach

Communications and Outreach Student Assistants report to the Communications and Outreach team lead within User Support. 

Responsibilities:

  • Designing print media (flyers, brochures, newsletters)
  • Designing digital media (web banners, videos, web content)
  • Communicating technical information to customers in an interesting and informative manner
  • Assisting with maintaining the Help Desk online presence, including Social Media
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Providing communication, support, and consultation to Communication and Outreach team
  • Performing other duties as assigned

Qualifications:

  • Demonstrated skills in desktop publishing and graphic design (Adobe Creative Suite)
  • Working knowledge of desktop and laptop platforms (Windows, Mac) and related software
  • Proficient with English language (written and verbal)
  • Demonstrated skills in writing for the web
  • Strong written and verbal communications skills
  • Working knowledge of video editing software is a plus
  • Meet Help Desk Student Employee eligibility requirements 

Accepting Applications for Fall 2016.  


User Support Student Technician - Field Services

Field Services Student Technician report to the Field Services team lead within User Support. 

Responsibilities:

  • Installing desktop computers, software, peripherals, printers, and other technology solutions
  • Troubleshooting and resolving issues for a wide range of technology support issues
  • Performing customer service to users of campus technology
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Field Services team
  • Performing other duties assigned

Qualifications:

  • Knowledge of Windows and Mac operating systems and applications
  • Knowledge of hardware and for laptops, personal computers, mobile devices, and printers
  • Knowledge of campus supported software 
  • Excellent technical troubleshooting skills
  • Excellent communication and customer service skills
  • Meet Help Desk Student Employee eligibility requirements 

No openings currently available.


 

User Suppport Student Technician - Learning and Knowledge Management

Learning and Knowledge Management Student Technicians report to the Learning and Knowledge Management team lead within User Support.

Responsibilities:

  • Creating and following technical documentation as required
  • Managing and/or conducting training through online and in-person classes on various Learning Management System features and functions
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Providing communication, support, and consultation to Learning Management team
  • Performing other duties as assigned

Qualifications:

  • Demonstrated ability to create technical process documentation
  • Ability to communicate technical information to customers of all levels of technical proficiency
  • Ability to gain technical knowledge of campus supported software and systems

  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Student Technician - Service Center 

Service Center Student Technicians report to the Service Center team lead within User Support. 

Responsibilities:

  • Providing effective day-to-day operation and support for User Support's Open-Access Computer Labs and Call Center
  • Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, live chat, and in-person
  • Providing top-notch technology support for all University Students, Faculty, and Staff
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing remote desktop support for Faculty and Staff via a remote support appliance
  • Providing walk-up support for students on a wide variety of technology issues
  • Providing communication, support, and consultation to Lab and Facility Operations team
  • Performing other duties as assigned

Qualifications:

  • Excellent customer service skills
  • Strong written and verbal communications skills
  • Working knowledge of desktop and laptop platforms (Windows, Mac) and related software
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain troubleshooting skills
  • Ability to gain skills in process documentation
  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


User Support Student Technician - Service Infrastructure

Service Infrastructure Student Assistants report to the Service Infrastructure team lead within User Support. 

Responsibilities:

  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Service Infrastructure team
  • Performing other duties as assigned

Qualifications:

  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Student Technician - Student Computing

Student Computing Student Technicians report to the Student Computing team lead within User Support.

Responsibilities:

  •  Providing leadership to and supervision of student technicians
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Student Computing team
  • Performing other duties as assigned

Qualifications:

  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Graduate Assistant - Communications and Outreach

Communications and Outreach Graduate Assistants report to the Communication and Outreach team lead within User Support. 

Responsibilities:

  • Providing leadership to and supervision of student technicians
  • Design print media (flyers, brochures, newsletters)
  • Designing digital media (web banners, videos, web content)
  • Communicating information to customers in an interesting and informative manner
  • Assisting with maintaining the Help Desk online presence, including Social Media
  • Tracking all work done in the User Support work management system and documenting full details of interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Communication and Outreach team
  • Performing other duties as assigned

Qualifications:

  • Demonstrated skills in desktop publishing and graphic design (Adobe Creative Suite)
  • Working knowledge of desktop and laptop platforms (Windows, Mac) and related software
  • Proficient with English language (written and verbal)
  • Demonstrated skills in writing for the web
  • Strong written and verbal communications skills
  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Graduate Assistant - Lab and Facility Operations

Lab Operations Graduate Assistants report to the Lab and Facility Operations team lead within User Support. 

Responsibilities:

  • Providing leadership to and supervision of student technicians
  • Providing effective day-to-day operation and support for User Support's Open-Access Computer Labs and Call Center
  • Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, live chat, and in-person
  • Providing top-notch technology support for all University Students, Faculty, and Staff
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing remote desktop support for Faculty and Staff via a remote support appliance
  • Providing walk-up support for students on a wide variety of technology issues
  • Providing communication, support, and consultation to Lab and Facility Operations team
  • Performing other duties as assigned

Qualifications:

  • Knowledge of Windows and Mac operating systems
  • Knowledge of Microsoft Office Suite applications
  • Ability to learn hardware including desktops, laptops, personal computers, mobile devices, and printers
  • Knowledge of campus supported software 
  • Excellent technical troubleshooting skills
  • Ability to prioritize and complete complex multi-taking assignments
  • Excellent communication and customer service skills
  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


 

Graduate Assistant - Service Center

Lab Operations Graduate Assistants report to the Lab and Facility Operations team lead within User Support. 

Responsibilities:

  • Providing leadership to and supervision of student technicians
  • Providing effective day-to-day operation and support for User Support's Open-Access Computer Labs and Call Center
  • Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, live chat, and in-person
  • Providing top-notch technology support for all University Students, Faculty, and Staff
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing remote desktop support for Faculty and Staff via a remote support appliance
  • Providing walk-up support for students on a wide variety of technology issues
  • Providing communication, support, and consultation to Lab and Facility Operations team
  • Performing other duties as assigned

Qualifications:

  • Excellent customer service skills
  • Strong written and verbal communications skills
  • Working knowledge of desktop and laptop platforms (Windows, Mac) and related software
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain troubleshooting skills
  • Ability to gain skills in process documentation
  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Graduate Assistant - Service Infrastructure

Service Infrastructure Graduate Assistants report to the Service Infrastructure team lead within User Support. 

Responsibilities:

  • Providing leadership to and supervision of student technicians
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Service Infrastructure team
  • Performing other duties as assigned

Qualifications:

  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Graduate Assistant - Student Computing

Student Computing Graduate Assistants report to the Student Computing team lead within User Support.

Responsibilities:

  •  Providing leadership to and supervision of student technicians
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Creating and following technical documentation as required
  • Providing communication, support, and consultation to Student Computing team
  • Performing other duties as assigned

Qualifications:

  • Meet Help Desk Student Employee eligibility requirements

No openings currently available. 


Graduate Assistant - Learning and Knowledge Management

Learning and Knowledge Management Graduate Assistants report to the Learning Management team lead within User Support.

Responsibilities:

  • Providing leadership to and supervision of student technicians
  • Creating and following technical documentation as required
  • Managing and/or conducting training through online and in-person classes on various Learning Management System features and functions
  • Tracking all support work done in the User Support work management system and documenting full details of support interactions
  • Providing communication, support, and consultation to Learning Management team
  • Performing other duties as assigned

Qualifications:

  • Demonstrated ability to create technical process documentation
  • Ability to communicate technical information to customers of all levels of technical proficiency
  • Ability to gain technical knowledge of campus supported software and systems

  • Meet Help Desk Student Employee eligibility requirements

Accepting Applications for Summer or Fall 2016.