2nd Block courses may not be showing up on Blackboard

October 24th, 2011 by Moris Montejo

There have been a number of students whose 2nd block courses are not showing up on Blackboard. We are aware of the issue and we are currently working to resolve it. We will update this page once this issue has been resolved.

We apologize for any inconveniences this may cause. If you have any questions, please email the HelpDesk@missouristate.edu or call us at 417-836-5891.

Thanks.

Greetings from Educause!

October 20th, 2011 by Jeremy Blades

I am writing from the Philadelphia Convention Center, home of this year’s Educause conference! For those of you who many not be familiar with the Educause organization, it is a “nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.” Being the geek that I am, this conference is right up my alley.

The conference itself consists of the usual fair: presentations, workgroups, poster sessions, and an absolutely huge vendor exhibition hall.

Highlights so far have been a presentation on developing metrics, another on the pros and cons of virtual desktop infrastructure, and of course the glorious vendor area.

I will do my best to update this as I can, although it has been difficult to find time to do so thus far. Overall I look forward to bringing lots of good ideas back to Missouri State!

Blackboard System Outage – October 17-18

October 19th, 2011 by Matthew Stublefield

To all Springfield, West Plains and Dalian Faculty and Students:

On the afternoon of Monday, October 17th, the Blackboard system began to experience performance issues that eventually caused the system to stop functioning.  After working with Blackboard Support Services to determine the problem, it was discovered that the system was having database and log file issues.  Tuesday, October 18th, the database was re-indexed and the log files were reduced in size and number; unfortunately this took several hours and caused issues for our campus community.  The Blackboard system is up and ready for use.

Computer Services has worked with Blackboard Support Services to identify a strategy to improve system performance and alleviate outages of this nature in the future.  This will be accomplished by performing regularly scheduled rebuilds of our database indexes between semesters.  Thank you for your patience while we worked through this issue and apologize for the inconvenience caused.

Patrick H. Day
Coordinator of Operations & Systems
Missouri State University
901 S. National Avenue
Springfield, MO  65897-0087

417-836-6555    (Work)
417-836-3192    (Fax)
PatDay@MissouriState.edu       (Email)
http://computerservices.missouristate.edu/enterprisesystems/default.htm           (Web)

Follow your passion. Find your place.

All is well again with Banner

October 18th, 2011 by Matthew Stublefield

Update: 12: 50 p.m.:: Banner is now responding as intended.


Posted on October 18th at 11:45 a.m.:

We are currently experiencing some issues with the Banner system, which provides data to the My Missouri State portal as well as other resources. You may receive an error similar to the ones displayed below when using the portal or Internet Native Banner (INB), which may not load when attempting to access a form or log in. This problem is sporadic and may not occur for you, or may only occur intermittently, but we are aware of it and are working to fix it as quickly as possible. We apologize for any inconvenience and will do our best to restore full service soon.

Portal error

INB error

Blackboard Learn 9.1 Restored

October 18th, 2011 by Matthew Stublefield

Update at 3:25 p.m.:: Blackboard is now back up and running! We’ll keep an eye on things and post here if there are any changes in status, but we don’t anticipate any further problems. Again, we are sorry for any problems this outage has caused.


Around 4 p.m. on Monday, October 17th, Blackboard Learn 9.1 became unresponsive. Enterprise Systems began working on the issue and Blackboard was restored around 6 p.m.

I received a call at 3:40 a.m. this morning, Tuesday, October 18th that Blackboard was down again, and alerted Enterprise Systems. Blackboard was back up and running around 4:30 a.m.

Unfortunately, around 7:20 this morning Blackboard once again went down. As of 11:25 a.m., the database is still in recovery mode and we do not have an estimate of when it will be restored, but Enterprise Systems is working diligently to restore full functionality and service. We will post updates here as we have them.

We’re sorry for the inconvenience and will do everything we can to get everything back up and running just as quickly as possible.

Update at 12:15 p.m.:: The Blackboard database is out of recovery mode, but Enterprise Systems is still working to get Blackboard back to production status. Until further notice, Blackboard is still down, but we are one step closer to having it restored.