BearPrint Refunds

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If you attempt to print to a BearPrint printer and something goes wrong with the print job, you may be eligible for a refund of the amount charged for the print job. Not every instance will qualify for a refund, but please speak with a Help Desk student worker in any of the Open-Access Computer Labs about your print job and they will make a report to a Centralized User Support Specialist. Refund requests need to be made within 48 hours of when the print job occurred.

May Qualify for a Refund

Whenever you don't get a printout and either no resources are used or the printout is unusable, we'll be happy to issue a refund. Examples of this would be:

  • Your print job simply never printed, but still shows in your transaction history.
  • The printer was out of toner, so the pages were completely unreadable.
  • The printer jammed in such a way that the paper was mangled and thus illegible.

Does Not Qualify for a Refund

If either the printout is fine or the resources were still used to create usable printouts, a refund cannot be issued—the paper and toner was still used and still has to be paid for. Examples of this would be:

  • You accidentally sent black and white documents to the color printer, or vice versa.
  • Someone else picked up your print job.
  • The print is not pristine but is still readable.
  • You accidentally printed multiple copies.
  • You forget to log off a computer and someone else prints from your allotment.

Refunds are given at the discretion of a Centralized User Support Specialist and are processed within one week. For more information, please contact the Help Desk.

 

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