Matthew Stublefield

E-Mail: mstublefield@missouristate.edu
Title: Lab Support Administrator
Office: Meyer Library 207
Web site: http://mstublefield.com
Profile: When Matthew came to Missouri State University, he wasn't sure what he wanted to do, but he knew he didn't want to work with computers. His father had served in Intelligence in the United States Army, so Matthew had grown up around computers in the late 80s and early 90s and had been working with them since he was three years old. They were a fun hobby, and something he knew well, but he didn't want to make a career out of it. Despite that, he had served as tech support at his high school and was responsible for four labs, the email server, and the print server. He also took a pay cut to come work for Computer Services User Support as a Lab Assistant in 2003 when he started a bachelor's degree in Religious Studies (in which he enrolled because he liked studying religion and didn't know what else to do). Matthew moved from the Labs to the Faculty & Staff Help Desk in 2005, and in 2006 he realized that he really enjoyed his job and did want to work with computers after all. Matthew was hired full time as a Centralized User Support Specialist in January of 2007, and in October of 2010 he was promoted to Lab Support Administrator. Matthew now spends most of his time writing guides and manuals, scheduling the Lab Assistant student work force, and dreaming up new ways to provide cool services for Missouri State students that invariably result in his workload doubling. He is responsible for this web site, the Experts Documentation Wiki, and making sure no coffee remains in the coffee pot.
Posts by Matthew:
- Monday – Thursday: 24 Hours
- Friday: Closes at midnight
- Saturday: 10 a.m. to midnight
- Sunday: Opens at Noon
- Monday through Friday: 8 a.m. to 6 p.m.
- Saturday and Sunday: Closed
- Monday through Friday: 8 a.m. to 6 p.m.
- Saturday and Sunday: Closed
- Experts Documentation Wiki (http://experts.missouristate.edu)
- MOJIRA Work Management (http://mojira.missouristate.edu)
- Help Desk Web Site (http://helpdesk.missouristate.edu)
- BearPrint (https://bearprint.missouristate.edu:9192/app)
- Print servers (Rhino, Hippo, Eagle, Tiger)
- AutoDesk and Minitab licensing services
- Monday – Wednesday: 24 Hours
- Thursday: Closes at midnight
- Friday: Closed
- Saturday: 10 a.m. to midnight
- Sunday: Opens at Noon
- Monday – Thursday: 8 a.m. to 11 p.m.
- Friday: Closed
- Saturday: 12 p.m. to 6 p.m.
- Sunday: 3 p.m. to 11 p.m.
- Monday – Tuesday: 7 a.m. to 2 a.m.
- Wednesday: 7 a.m. to 10 p.m.
- Thursday: 8 a.m. to 6 p.m.
- Friday – Saturday: Closed
- Sunday: Noon to 2 a.m.
- Monday – Thursday: 24 Hours
- Friday: Closes at midnight
- Saturday: 10 a.m. to midnight
- Sunday: Opens at Noon
- Monday – Friday: 8 a.m. to 5 p.m.
- Saturday – Sunday: Closed
- Monday – Friday: 8 a.m. to 6 p.m.
- Saturday: Closed
- Sunday: Noon to 2 a.m.
Summer Intersession Hours
May 17th, 2013The Open-Access Computer Labs have different hours during Summer Intersession, which is May 20th through June 9th.
Please note that the campus will be closed for Memorial Day on Monday, May 27th. All Open-Access Computer Labs will be closed that day.
Cheek
Cheek Lab has its regular hours of operations during the intersession:
Glass
Glass Lab has limited hours during intersession:
Meyer Library (Second Floor)
Meyer Library has limited hours during intersession:
Saturday morning maintenance completed
May 4th, 2013Maintenance has been completed on a variety applications and all services should now be available for use. If you experience any difficulties, please contact the Help Desk.
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Maintenance scheduled for Saturday, May 4th
April 26th, 2013A number of services will be unavailable between 12 a.m. and approximately 4 a.m. on Saturday, May 4th, due to scheduled maintenance and updates. The following services will be impacted:
Because the Missouri State University campus will be closed at this time, impact to students, faculty, and staff is expected to be minimal. We will work to complete the updates as quickly as possible and will post here once the work has been completed.
If you have any questions, comments, or concerns, please do not hesitate to contact the Help Desk.
Banner service restored
April 17th, 2013Service for registration, payroll, and all other functions provided by the Banner ERP system, has been restored. Computer Services is checking on AppWorx jobs from last night and our database analysts are working to investigate the source of the problem.We apologize again for any inconvenience this may have caused and thank you for your patience.
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Banner currently unavailable
April 16th, 2013Missouri State University’s Banner ERP system is currently unavailable, which is affecting registration, payroll reporting and approval, and all other functions provided by Banner. Computer Services is working to resolve this issue and will restore service as soon as possible. We apologize for any inconvenience.
Update:: Banner service was restored at around 1 a.m. on Thursday, April 17th.
Update:: Banner appears to be down again as of approximately 7:15 a.m. on Thursday, April 17th. Computer Services is working to resolve this as quickly as possible.
Update:: As of around 8:20 a.m., Banner is back up and running. Registration, payroll, and all other Banner services should now be available. Computer Services is checking on AppWorx jobs from last night and our database analysts are working to investigate the source of the problem.
Spring Holiday Hours for the Open-Access Labs
March 18th, 2013The Computer Services Open-Access Computer Labs have different hours of operation for Spring Holiday. These are:
Spring Holiday 2013 Hours of Operation
Cheek Lab
Glass Lab
Meyer Library Lab
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Blackboard responding slowly
March 6th, 2013Due to record high traffic on Missouri State’s Blackboard site, the database that serves Blackboard is responding slowly. Unfortunately, there is no resolution at this time–the servers will begin responding more quickly once load on the system decreases.
According to the Blackboard System Administrator, more than 20,000 user sessions have connected to Blackboard in the last three hours, with nearly three million calls being made to the web server in the last fifteen minutes alone and nearly a million calls to the database.
An upcoming patch from Blackboard may help resolve this sort of issue, but times of high traffic may put a strain on a servers in the future as well. Computer Services is doing everything it can to mitigate this issue. If you need further assistance, please do not hesitate to contact the Computer Services Help Desk.
Spring Break Hours for the Open-Access Labs
March 4th, 2013The Computer Services Open-Access Computer Labs have different hours of operation for Spring Break. These are:
Spring Break 2013 Hours of Operation
Cheek Lab
Glass Lab
Meyer Library Lab
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Evernote security compromised
March 2nd, 2013A security investigation at Evernote, makers of the popular note-taking and document storage map that claims to help users “remember everything,” has concluded that an attempt was recently made to access secure areas of the Evernote service. While Evernote is not affiliated with Missouri State University, we know a lot of our users are fond of the application and want to urge all of you to ensure your accounts are secure. As a precaution, Evernote has reset all of its users’ passwords, so if you use Evernote, you should change your Evernote password soon to continue using that service. If you use the same password anywhere else, you should be sure to change your password on those services as well.
A security best practice is to user unique passwords for each account you hold. Otherwise, when one service is compromised, your password may then be compromised everywhere you use it.
If you need any assistance changing your passwords for Missouri State University accounts, please don’t hesitate to contact the Computer Services Help Desk.
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Open-Access Computer Labs Closed February 21, 2013
February 21st, 2013Due to inclement weather, classes are canceled and offices are closed today at Missouri State University. The Open-Access Computer Labs in Cheek Hall, Glass Hall, and Meyer Library are likewise closed.
Stay safe and warm, everyone!
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