Missouri State University

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Help Desk

Accounts and Resources Overview

Accounts:

The following links provide a general overview of the accounts available to you depending on your relationship with the University. For more detailed information beyond this overview click the appropriate link on the left side navigation menu. There may be other departmental or area specific accounts available but they would be maintained and controlled by the respective departments.

Resources:

This section provides a general overview of the resources available to you depending on your relationship with the University. For more detailed information beyond this overview click the appropriate link on the left side navigation menu. There are different resources available across campus to other users. Your relationship with the University, the department who controls the resource and your personal usage needs will determine what other resources are available to you.

Missouri State Active Directory Account

Before you can access the services offered through Missouri State University Computer Services, you must get a Missouri State University Active Directory Account. A Missouri State University Active Directory Account allows you to access to the campus network, to dial up the Internet from home, and to access Outlook® Web Access (OWA), Missouri State University's web-based email client. Your Missouri State Active Directory Account login information consists of a Private ID and a Password

Accounts are deactivated six weeks into the next major semester (Spring/Fall) that a person is no longer affiliated with the University. There is an email sent to all accounts that will be deactivated this way  two weeks before deactivation. If you receive this email and feel it is in error please send an email to the Help Desk.

Faculty and Staff

Faculty and staff members employed by the University are eligible to acquire and maintain a Missouri State Active Directory Account. Faculty and staff members can receive accounts by presenting their ZipCard™ at Cheek 164 at the distribution window.

When you receive your Missouri State Active Directory Account, you must change your temporary password before it works like normal. See more information on changing passwords.

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Students

Students registered for classes in the current or following semester may obtain a Missouri State Active Directory Account. You can go to the Getting Started page to be issued an account online. Students alternatively can receive accounts by presenting their ZipCard™ at any of the three open-access computer labs: Cheek Hall 150, Glass Hall 228, 229, 234, 235, or Strong Hall 107.  When you receive your Missouri State Active Directory Account, you must change your temporary password before it works like normal. See more information on changing passwords

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Guests

A person who is not a Missouri State University student or employee but has a legitimate need for computer access may be granted a guest account. Due to licensing restrictions, the Director of Computer Services must approve any requests for guest accounts.

Requests for this permission should be sent to the Help Desk email account. When you receive your Missouri State Active Directory Account, you must change your temporary password before it works like normal. See more information on changing passwords.

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Emeritus

Emeritus staff members are listed in the Directory and are entitled to a Missouri State University Active Directory Account. Emeritus personnel receive accounts by presenting their ZipCard™ in Cheek 164 at the distribution window. When you receive your Missouri State Active Directory Account, you must change your temporary password before it works like normal. See more information on changing passwords.

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Blackboard Account

You must have an active Missouri State Active Directory Account before you can receive a Blackboard account. Blackboard accounts are generated between 8:00 a.m and 5:00 p.m. Monday thru Friday. Accounts are generated within 1-2 hours during the first 3 weeks of the semester and within 2-4 hours during the rest of the semester.

Your Blackboard Login ID is the same as your Missouri State Active Directory Account Private ID. Set your Blackboard password by going to the Lost Password Form (link will open a new browser window) fill out the top portion -- using your Private ID as your Username -- and submit the form (don't let the name of the form confuse you). Check your Missouri State Bearmail account (link will open a new browser window) for a message from the Blackboard system to complete the Blackboard account creation process.

Find your Course and Enroll once you are able to log in to Blackboard. At the “My Missouri State” page, Click the “Courses” tab to access the “Courses” area. Type your course id in the course search box, then click the “ GO! ” button. Find your course in the listing, click the “ Enroll ” button to the right of the course title. Review the course information, click the “ Submit ” button to add your name to the course site roster. (Enter the access code if your instructor gave you one.) Click “ OK ” to access your course.

Instructors who have students that cannot obtain an Missouri State Active Directory Account using the above steps should call 417-836-6111 or 888-767-8444 or email Blackboard Administrator , Mike McManus.

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I-Series Account

I-Series accounts are used by those Faculty and Staff that require access to the I-Series in the performance of their normal duties. If you uncertain about your need for an I-Series account speak with your supervisor.

Your supervisor must send and email to Operations to start the account creation process. After this request has been processed you will be contacted by Computer Services once the account is ready. When you have receive word that your account is ready present your ZipCard™ in Cheek 164 at the distribution window to receive the I-Series Account ID and temporary password.

When you receive your I-Series account you must change your temporary password before it works like normal. See more information on changing passwords.

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Departmental File Storage

Computer Services provides storage space on a network file server for Faculty and Staff that have need for collaborating  on the same documents. The files in these departmental folders are backed up every day to prevent data lose due to hard drive or equipment failure. This storage location is commonly referred to as Bear One. Requests for a Bear One folder creation or modification can be sent to theHelp Deskemail account.

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Personal File Storage

Personal file storage is available for students and contains a fixed amount of file storage space that is not viewable over a web browser.

Files may be uploaded and downloaded from anywhere in the world through the use of your Private Id and Password combination and a web browser that supports FTP like Internet Explorer 6 and 7. You may also use any other FTP client to perform the file transfer to the storage server.

Creating a Personal Storage Folder

Students should visit the Computer Account Management System to request a personal storage folder.

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